Then, run the repair tool to fix your file. If this happens, use Outlook’s repair tool to fix the issues with your data files.įirst, find the location of your Outlook data file. Sometimes, these files become corrupt or problematic, causing the app’s connection problems. Outlook saves your email data in the app’s data files. Once you’ve found the culprit add-in, remove that item by selecting it on the list and choosing Remove.Keep enabling one add-in at a time to find the problematic one.Then, check if Outlook connects to the email server. Uncheck all add-ins except for one and select OK.Choose Add-ins in the left sidebar and select the Go button next to COM Add-ins on the right.Select File > Options when Outlook reopens.In this case, close Outlook and reopen the app in normal mode (not safe mode). If it does, your add-ins are likely the culprit. See if Outlook connects to your email server in safe mode.This command launches Outlook in safe mode: outlook.exe /safe Type the following in the Run box and press Enter.Open Run by pressing Windows + R at the same time.If it does, launch the app in normal mode, disable all add-ins, and then enable one add-in at a time to find the culprit. One way is to open Outlook in safe mode and see if the app connects to your email server. In this case, you’ll need to disable the problematic add-in to resolve your Outlook issues. Sometimes, these add-ins stop working or cause other issues with the app. Outlook allows you to install add-ins to extend the functions of the email client. Re-add your email account when you’ve removed the current one.Įnter Outlook’s Safe Mode and Disable Add-Ins.Open the Email tab, choose your email account, and select Remove.Select OK at the bottom to create a new Outlook data file.Access the Data Files tab and select Add.Choose Account Settings > Account Settings on the right pane.Open Outlook and select File at the top-left corner.You’ll need your email account credentials, like the username, password, and configuration settings to re-add the account to Outlook. This helps Outlook re-establish a connection with your email server, fixing any connection problems. If Outlook couldn’t fix the issues with your email account, consider removing and re-adding your account to the app. Select Repair on the screen that opens and follow the on-screen instructions.
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